Shipping policy

Return & Exchange Policy (Strict – Jewellery Store)

All Sales Are Final

We do not accept returns, exchanges, or cancellations once an order has been placed. Please review your order carefully before completing your purchase.

No Returns or Exchanges
Due to the nature of our jewellery products and hygiene considerations, all items sold are final sale. We do not offer refunds, returns, or exchanges for change of mind, incorrect sizing selection, or personal preference.

Damaged or Defective Items
We carefully inspect all items before shipping. However, if your order arrives damaged or defective, you must contact us within 48 hours of delivery with clear photo and video evidence. After review, we may offer a replacement or store credit at our discretion.

Incorrect Orders
If you receive an incorrect item due to our error, please contact us within 48 hours of delivery so we can resolve the issue.

Shipping Responsibility
We are not responsible for lost, stolen, or delayed parcels once they have been dispatched and tracking has been provided.

Customer Responsibility
Customers are responsible for reviewing all product descriptions, sizing, and details before purchase. We are not liable for incorrect selection.

Right to Refuse Claims
We reserve the right to refuse any return, exchange, or compensation request that does not meet the conditions stated in this policy.